Return Policy
At SMHIDE.com, we prioritize your satisfaction with every purchase. Our return policy is designed to ensure a hassle-free experience in case you need to return an item. Below are the detailed terms and conditions governing returns:
1. Eligibility Criteria for Returns:
- Items must be returned within 30 days of delivery to qualify for a refund or exchange.
- Returned items must be unused, unworn, and in the same condition as received.
- All original tags, labels, and packaging must be intact and included with the returned item.
- Personalized or customized items are generally not eligible for return unless they are damaged, defective, or incorrect upon arrival.
2. Initiation of Return:
To initiate a return, please reach out to our dedicated Customer Support team. You can contact us via email at [SMhide@hotmail.com] or by phone at [03053311113]. Our representatives will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping Instructions:
- Customers are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning items to ensure their safe delivery back to our facility.
- It is advisable to purchase shipping insurance for returns, as we cannot be held responsible for items lost or damaged in transit.
4. Inspection and Refund Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.
- Refunds will be issued to the original payment method used for the purchase within [insert number] business days of receiving the returned item.
- Please note that the processing time for refunds may vary depending on your financial institution.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return process.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item instead.
6. Restocking Fees:
- We do not charge restocking fees for returns, except in cases of excessive returns or abuse of our return policy.
7. International Returns:
- For international returns, please contact our Customer Support team for further assistance regarding return shipping instructions and any applicable fees.
8. Contact Information:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact us using the email address [SMhide@hotmail.com] or the phone number [03053311113].
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our top priority, and we are committed to providing excellent customer service throughout the return process.
1. Eligibility Criteria for Returns:
- Items must be returned within 30 days of delivery to qualify for a refund or exchange.
- Returned items must be unused, unworn, and in the same condition as received.
- All original tags, labels, and packaging must be intact and included with the returned item.
- Personalized or customized items are generally not eligible for return unless they are damaged, defective, or incorrect upon arrival.
2. Initiation of Return:
To initiate a return, please reach out to our dedicated Customer Support team. You can contact us via email at [SMhide@hotmail.com] or by phone at [03053311113]. Our representatives will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping Instructions:
- Customers are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning items to ensure their safe delivery back to our facility.
- It is advisable to purchase shipping insurance for returns, as we cannot be held responsible for items lost or damaged in transit.
4. Inspection and Refund Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.
- Refunds will be issued to the original payment method used for the purchase within [insert number] business days of receiving the returned item.
- Please note that the processing time for refunds may vary depending on your financial institution.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return process.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item instead.
6. Restocking Fees:
- We do not charge restocking fees for returns, except in cases of excessive returns or abuse of our return policy.
7. International Returns:
- For international returns, please contact our Customer Support team for further assistance regarding return shipping instructions and any applicable fees.
8. Contact Information:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact us using the email address [SMhide@hotmail.com] or the phone number [03053311113].
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our top priority, and we are committed to providing excellent customer service throughout the return process.